Important Update: eSIM QR Code Now Included in Activation Summary Emails

[troubleshooter2]

Just reset my phone after apple locked me out of it. Texts are working but phone and internet not for some reason. I clicked on keep ESIM so not sure what's the problem. Admin please reach out to me and send QR code

[hTideGnow · Accepted solution]

HI @troubleshooter2 

but if you had the esim before, and it si gone because you reset your phone, then you will need to buy a new esim for $5 (that is the problem with esim, you cannot re-instal for free)

download Public Mobile app, go to Subscription & Add-ons page, scroll to the bottom and click Shop sim card and then follow the step to buy eSIM and install

[hTideGnow]

Hi @troubleshooter2 

CS agent won't reply here, you need to send them a message.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

But you don't have a Welcome email from PM? the QR code is there

and check your Settings -> Cellular screen, any Public Mobile esim showing there?