2 weeks ago
I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is broken. Someone please help me.
2 weeks ago
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM" is what showed up. I went into the chatbot and sent off a ticket. I haven't heard back
2 weeks ago
did you test your sim card in another phone? another unlocked phone? it could be unrelated with sim card lock but just a carrier lock issue
And again, what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
2 weeks ago
My old phone was carrier locked too
2 weeks ago
what was the exact error message? you sure it was the sim card PUK and not a device carrier unlock code that it needs??