PUK code

[Kar9]

I accidentally locked my sim card and don't know where too get a PUK code.. 

[hTideGnow]

hi @lyy 

for sim card puk, please submit a ticket with CS Agent here using Chatbot.  Click on the bubble and start by typing "Submit ticket", Choose "Contact Us" and then "Other".  If any issue with ticket submission, you can then submit by direct message:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@lyy wrote:

hii！ I need the puk code as well please!!

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For the SIM card's PUK, please opne a ticket to contact a customer support agent.  Posting a message here generally won't get their attention. To open a ticket, use the chatbot in the following link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[lyy]

hii！ I need the puk code as well please!!

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
 

Public Mobile Team.
 

[softech · Accepted solution]

@Kar9 

sound like it is a sim card pin error, yes, support can help

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
                     **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.