@Chris8759
a) Login to your account and confirm the plan is correct and Active. If yes, suspend service under Lost/Stolen phone for 10 minutes then restart. This will often reinitialize a service.
b) If possible confirm it's a service issue, and not your phone, by using your SIM in a different unlocked phone, and another active SIM in yours.
c) Still not joy, then you need assistance from the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.
Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages. Refer to the following knowledge base link for additional information on contacting the moderator team.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
