How do I go about cancelling my Public Mobile plan?

[iamcdn79]

With this forced changed to the new points plan I will be paying more now and I will be switching to Freedom Mobile.

I want to know how do I go about cancelling my Public Mobile plan and account? 

[MOBI-7]

@GY7802tv , I did the same as well.. I was with Freedom for a long time and now switched to PM. Freedom's 5G speed is worst than 4G/LTE. I am getting a better speed with PM. It's not the greatest. I hope PM's speed will improve once the 5G is fully implemented.

[Shutdown]

You need your account active when you port in order to transfer your number, so I would simply just port it before your PM plan expires/renew.

[Phil_Adelphus]

@iamcdn79  I need to give Freedom Mobile my account number?

Typically yes, although they might be able to do it with the IMEI number instead.

[GY7802tv]

I just did the reverse. Moved from Freedom to Public this week. Freedom is ok but 5G coverage is not as good. Freedom 5G is slower than Public. I tested it. I ran both providers on my phone (dual SIM) before deciding to switch to Public. I did multiple speed tests around the city. In all of my tests Public recorded higher mbps. (FYI - I live in Calgary, AB)

[iamcdn79]

I need to give Freedom Mobile my account number? 

[ShawnC13]

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@iamcdn79 wrote:

How do you port a number out? 

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Pick your next provider go and sign up and tel them you want to port your number from your previous provider

[Handy1]

@iamcdn79  you just need yourbPM account number and make sure the PM account is active . Start the port process with new company leaving PM SIM card in the phone . You will get confirmation text from PM to port . You have to reply YES with in 90 mins that’s it 

[iamcdn79]

Oh I plan to

[Meow]

Stop paying your bill. Ask agent to remove your credit card details from the file.
Declare phone lost/stolen. Account will be immediately suspended and closed after 90+ days of no pay.
Toggle Subscribed switch in Payments area.
Port out your number to other provider. Account is immediately closed and you keep your number.

[HALIMACS]

@iamcdn79 

Before you leave, at least get the 'bonus' whatever and use it up.

Get every last benefit you can - then leave.

[iamcdn79]

How do you port a number out? 

[ShawnC13]

Porting your number out is the easiest way to close your account.  The other is to remove your credit card on file and let it expire and time out

[Handy1 · Accepted solution]

@iamcdn79  You can port the number out is one way . You can just turn off auto subscribe 

Turn auto subscribe off/on

lastly you can ask Support to remove credit card in go front ha account right away by

submitting ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437