Failed number porting

[Tita1012]

Hi,

I just subscribed to PM and wanted to port in my number. Unfortunately,  something went wrong, probably we entered wrong account number from the old operator and now the porting is pending since 2 days.

Is there any way to correct the data and move forward? Someone called us on Friday from customer care, but I forgot the number they gave me to contact back. If I call the number I received the call from, it leads to Telus cc and they have no clue about PM issues.

Do you.have any idea how to move forward from here?

Thanks in advance!

[Phil_Adelphus]

@hoper   I'll private message you the porting team number but if they can't help you will need to continue with CS agents who are overly busy at the moment so response time is slower than normal.  

[hoper]

I have same issue.  Been waiting 36 hrs for reply and CS recommended network reset…that did not work.  Requested support for porting but no response from CS

[hTideGnow · Accepted solution]

hi @Tita1012 

M porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call