Expired credit card

[Lagoonie]

Hi, I updated my expired credit card and was able to make a payment but still unable to make or recieve call/text's.

[dr-et]

if nothing happens send a message  privately to themod on duty and they will see that it will be done. be patient. 5g has not been activated yet

[dr-et]

it takes time for the card and payment to go through the system

[ShawnC13]

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@Lagoonie wrote:

Hi, I updated my expired credit card and was able to make a payment but still unable to make or recieve call/text's.

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It's your payment during in available funds?  If so and your plan is one that is currently offered you could try to activate that plan again .  But most likely you will need to message the moderators,for assistance.  

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number

• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

• account number 

• date of birth

• complete address listed on account with postal code

• email address on account

• most commonly called numbers

• alternate number listed on the account

• last payment date and amount

• last 4 digits of the credit card

• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[MacMe]

If your account is suspended, you'll need to send a private message to Moderator_Team.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...