07-30-2021 10:54 AM - edited 01-06-2022 02:57 AM
when i try to open my plan details from the overview page I get the msg "Oh no!
It looks like something went wrong, but don’t panic." I am able to open using chrome on my android and using edge browser on pc.
I have tried
-clearing cache/cookies
-set "allow popups" in chrome privacy settings.
I am open to any suggestions at this point. Thank you. John
08-01-2021 07:55 PM - edited 08-01-2021 08:01 PM
Incognito/InPrivate browser tabs always use a clear cache and no cookies, so they are definitely a reliable way to access the site
It's also possible to clear the cache of a website in specific if you use the "f12" menu in your browser. You click f12, on the tabs in top click "Application", and then you will see a "Clear site data" button. Useful if you don't want to effect your other websites!
Here's an image showing what it looks like:
08-01-2021 07:37 PM
@esjliv , thanks for the suggestion. Had to clear cookies AND use an InPrivate window in Edge for it to work.
Getting real tired of PM unreliability.
07-31-2021 10:59 AM
07-31-2021 10:49 AM
Yeah, the website is broken. Again.
Worked yesterday, as well as it ever does, but not today.
07-30-2021 09:12 PM
Goodluck @jukos! Let us know how it goes. 🙂
07-30-2021 08:57 PM
I doubt its firewall, yes the edge browser worked on same pc. I will update here on tuesday. Thanks all!
07-30-2021 08:45 PM
Thanks for letting us know! Interesting observation by @LurganIeUk about your work (firewall) blocking certain URLs. You mentioned it works on Edge? Is it that same work PC when Edge works? If so, it's probably some configuration/privacy/security settings within Chrome as opposed to the firewall.
When you get back to work, try it again. To the right of the URL bar, you'll normally see a 'star' for adding that site to your bookmarks. If something gets blocked (cookies, etc), it'll sometimes show another icon beside that star. If you click it, you'll see what's going on...
07-30-2021 08:38 PM - edited 07-30-2021 08:39 PM
Does your work block any URLs? That can be built into the router.
07-30-2021 08:24 PM
So this happened on my work pc, now that I am home it is not an issue. I will try the reboot of pc when i am back at work on tuesday. Thank you for all the replies!
07-30-2021 12:34 PM
No problem on MacBook using Safari either.
07-30-2021 12:27 PM
i do test now is working 100% no issue,
i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,
and use a Browser from your computer,
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
and Restart your computer, is will help.
and if you use a home internet please do one thing take your power internet off for about a 1 minute and put it back on,
07-30-2021 12:26 PM
07-30-2021 12:25 PM
Have you restarted your computer before trying? You can also try using Incognito mode in a fresh browser session to see if that helps. Is Chrome updated to the latest version?
If it works in other browsers but not Chrome, seems like a Chrome issue... 😞 A complete reinstallation would help reset settings/etc in case you configured something that Public Mobile doesn't like.
07-30-2021 11:26 AM
No issues here. Using older Firefox...
Try MS Edge?
07-30-2021 11:10 AM - edited 07-30-2021 11:34 AM
@jukos wrote:when i try to open my plan details from the overview page I get the msg "Oh no!
It looks like something went wrong, but don’t panic." I am able to open using chrome on my android and using edge browser on pc.I have tried
-clearing cache/cookies
-set "allow popups" in chrome privacy settings.
I am open to any suggestions at this point. Thank you. John
Try using Firefox...see if that helps.
Nope...mine won't open either. Must be a system outage. We'll have to try again later.
**Same thing happens when I try using tablet and cell phone.
Edit...20 minutes later...mine finally opened up Plan Details.