Cannot transfer old phone number

[Ildar89]

Received SMS from Public Mobile:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

@CS_Agent

[Chalupa_Batman]

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@Ildar89 wrote:

Received SMS from Public Mobile:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

@CS_Agent

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The link you provided, after clicking on it, I get this. Thinking Public Mobile needs to fix this issue.

Your connection is not private

Attackers might be trying to steal your information from publicmobile.ca.ada.support (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID

[hTideGnow · Accepted solution]

hi @Ildar89 

use the account number of your old carrier and not the IMEI

   I will send you the number to PM Porting support team Please check your community inbox