Cannot make or receive calls since yesterday

[kdicks]

Since yesterday I am unable to make or receive calls. I get the message "...talk is not included in your current plan...". I have read through the forums and tried the various solutions presented but nothing works.

This is a huge inconvienece obviously.

Thanks.

[zhadj030]

@kdicksGreat to hear about that. We appreciate the update.

[Rockdaddy22]

That's awesome, I'm so happy 🙂

[kdicks · Accepted solution]

Just to let everyone know.

Once I got a mod on the case my problem was resolved quickly.

Thank you for everyones help!

[Rockdaddy22]

Thanks for looking into this Shaz:)

[Shazia_K]

Hello @kdicks, 

Sorry to hear about this, 

I wasn't able to find any accounts with the phone number you sent in your last PM. 

Can you please provide any additional info that I requested? 

Thanks,

Shazia

[kdicks]

Thanks for the bump @Rockdaddy22

[Rockdaddy22]

@Shazia_K anyway you could take a look at this today.

[kdicks]

Cheers! I am hoping so too!!

[Rockdaddy22]

It's definitely not normal, but it is the holidays I guess.
I was hoping Saray would've helped yesterday, I guess she didn't have time. Hopefully we can get someone to help today.

[kdicks]

This is starting to seem unreal to me. My problem started Thrusday it is now Monday evening and I have still not heard anything from someone with the powers to fix my problem.

Perhaps this sounds like whining, but I did pay for cell phone service, i would expect it to work!?! 

4 days seems unreasonable. I have sent a PM to the mods as well and nothing...

Is this normal for Public Mobile?

[Rockdaddy22]

Anyway you could look at this @Saray_O

[kdicks]

Still no action on this at all. I have pm'd the mods too. 3 days with out phone service now!!!

[Luddite]

FYI: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[zhadj030]

@kdicks hopefully it gets resolved quickly. Best of luck

[kdicks]

Thanks for your help!! Pm sent

[CaNuCk07]

@kdicks  Tagging a mod is only one way to contact them.  Best thing to get your issue resolved quickly is send them a private message with all your relevant account details and detail the problem.  So they ahve everytihing they need.

[kdicks]

Ha! You answered my question before I asked it 😛

[kdicks]

Thanks for the reply 🙂

maybe a stupid question but how do I contact a mod?

[zhadj030]

@Shazia_K 

À mod is tagged just wait until they respond 

[zhadj030]

Maybe a bug . ? Try ahead and contact a mod if there are no solutions in the forum