Can I get any credit?

[Haiying]

I am just wondering if there is any chance I will get a credit since during this billing cycle, my eSIM didn't work.

Thanks

[Haiying]

Thanks, I just submitted a ticket.

[hTideGnow]

hi @EdwardMcClung 

could be problem with spam filter.

anyway, message support and ask

[EdwardMcClung]

they just deleted the topic i posted without resolution so I think it's unlikely. I'm really starting to think I just lost $80 trying to switch from TELUS to a cheaper plan. Like, maybe TELUS is doing this on purpose and we're all idiots for chasing the carrot. 

[hTideGnow]

HI @Haiying 

possible, if it is a problem on PM side (not because your device problem or you deleted the esim)

so, ask support agent and see what they say

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Haiying 

probly not...but doesn/t hurt to ask. Click the orange ballon, bottom right side of page to start process of Customer Support. Good luck.