3 weeks ago
Hello,
When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this.
Please re-add this discount to my account.
Solved! Go to Solution.
3 weeks ago
hi @nnnotarobot I don't work for PM, I am ust customer like you who also affected. But like all rewards, rewards are rewards and there is no contract here really
if you like, submit ticket with CS agent and complain
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
Do you represent PM? The way it was advertised to me when I started my plan and when the points system was introduced was not that it was a reward that could be taken away, but a discount that was applied to my bill.
Just looking for answers here.
3 weeks ago - last edited 3 weeks ago
sorry @nnnotarobot this is not something you can just ask it back. Rewards are rewards and PM really has the right to make change to it
And with PM just a prepaid Carrier, there is really no contract, or at max a 30 days contract