Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Update as of 9:35AM ET June 25, 2018: This plan is now expired. Hey Community, For a limited time only, Public Mobile is offering a $40 for 4 GB at 3G speed plan which includes Unlimited Canada-wide Talk and Unlimited International text. This of...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Hey Community, Effective June 9, 2018 until June 10, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan! This will be applied as an account credit and the offer is available to new customers...
Spongebob and Patrick. Joey and Chandler. Cher and Dionne. What do all these duos have in common? They’re best friends! Why mention them? Because today is, in fact, National Best Friends Day! And, what better way to celebrate this day, than to announ...
This means that on June 3rd, 2018, 12:00 am ET to June 3rd, 2018, 11:00 am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause. Shazia
Hello Community, It has been a while since I last posted a letter to the Community. Today, I am excited to be back here with an update on our Community Rewards program. The whole team is excited about these changes and we hope you will be, as well....
Hey Community, Effective May 26, 2018 until May 27, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan! This will be applied as an account credit and the offer is available to new customers ...
Update as of July 3, 2018: This offer will expire on July 4th, 2018. Updated as of June 29, 2018: This is now a limited time offer and is subject to change without notice. Hey Community, As a competitive response, effective today, we are offe...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Update as of October 16, 2018: These offers are now expired. Hey Community, We are excited to launch a limited time only bonus 500MB/ 30 days on select 3G data plans. This offer is available to new and existing customers. The bonus data can be f...
This means that on May 6 2018, 12:00 am ET to May 6 2018, 11:00 am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
A long, long time ago, in a galaxy far, far away, there was a place called “Earth” where every May 4th they celebrated Star Wars Day! To commemorate this holiday, we wanted to share some awesome facts about the epic space opera that will bump yo...
Hey Community, We are looking for your help in making our customer support experience better! Why are we doing this? We want to improve and simplify how you get help. More specifically, we want to make it easier for you to understand how and w...
Hey Community, We’re offering a new Refer a Friend promotion, thanks to one of the amazing ideas we received from our Oracle team. A special thanks to @Luddite for sharing this idea! Until May 10th, 2018, if you refer a friend to Public Mobile and ...
Update as of June 19, 2018: This post has been updated to provide additional clarity that leaving a voicemail message uses minutes. Update as of June 11, 2018: This post has been updated to rectify that call forwarding counts toward your plan’s mi...
Happy Grilled Cheese Day everybody, hope you make it a gouda one! Sorry if that pun was cheesy. Oops, we did it again. We apologize; we’ve been jamming out to some R & Brie. Ok, that was the last one. In honour of today’s holiday, here are four fu...
Update: On April 15th between 2AM- 9:30AM EST, our system was unable to process credit card payments for renewing customers who had AutoPay enabled. This means that your plan services did not renew, and your credit card was not charged. We apologize ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Hey Community, When we announced that we would be closing down our Public Lab, we also committed to collecting your feedback and ideas in more actionable ways. Below is one example of how we plan to do just that. Some feedback we’ve been regula...
This means that on April 7th, 2018 from 11:30 pm ET to April 8th 08:00 am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hey Community! As you may have noticed, publicmobile.ca has undergone a refresh. We’re happy to show you weeks’ worth of work, making our website simpler, easier to navigate and more accessible than ever! Note that these changes to do affect the Co...
Edit: This offer will be extended until April 3rd, 2018. ________________________________________________________________ Effective 1:00PM Eastern time today, we are offering a SIM card and your next 30 days for $0 when you activate a Public Mob...
Hello Community, Despite some challenges we faced recently, we would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members list...
Update: To view the alert schedule for your province or territory please click here. Hey Community, We wanted to let you know about an upcoming SMS you will receive regarding Alert Ready. Alert Ready will broadcast emergency alerts to inform you ...
Hey Community, Did you know that last Saturday marked our 3rd year of SIM-only wireless service? To celebrate this occasion, and to thank you for all of your support, we wanted to share some highlights from the past year. Your amazing efforts make...
Hey Community, I am writing to you today to let you know that we will not be moving forward with a price increase on the infamous “$40 for 4GB” plan ($120 90-day Province-Wide Talk + Text + 12GB Data), contrary to the SMS that customers on that plan...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Hey Community, We’ve made some changes to our plans page, activation portal and Self-Serve portal, with the goal of making it easier for you to activate, renew and understand your plan. Before we get into the details, we would like to say a big...
Hey Community, Last week, the Public Mobile team had a really good discussion about the future of our Lab, based on feedback from @srlawren and @NDesai that it should be removed. We talked about the purpose of the Lab, benefits of having it, as we...
This means that on Jan 20th 10:00 pm ET to Jan 21 8:00 am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
