03-27-2024 08:13 PM
I set up my account to change my subscription to change to 50GB for 35$ for this cycle but it didn't change over Why?
03-27-2024 08:45 PM
@deeeee then use the link @hTideGnow gave you to get support to fix for you ,
03-27-2024 08:37 PM
it was March 24
03-27-2024 08:31 PM
HI @deeeee
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-27-2024 08:21 PM
@deeeee when was your renewal day ? If you check your payment page what plan shows for your upcoming renewal day ?
