04-12-2017 11:54 AM - edited 01-05-2022 01:56 AM
New account. port number from chatr wireless. Since it doesnt have account nunber I only enter pin number. now it only can make the phone call and cant receive any incoming calls. what I can do?
Solved! Go to Solution.
04-13-2017 10:36 AM
at the end of the day, it mainly depends on whether there were glitches or not.
04-12-2017 05:32 PM
True.
From working at unnamed cell carriers I've learned that some company's systems have a quicker turn around process for porting out where some take longer. One even requires an agent to finish the process!
04-12-2017 05:17 PM - edited 04-12-2017 05:19 PM
@collin1215 @Chaos_Scorpio This is the party line: "If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance."
For a landline (and Fongo), the timeframe is more like 5 business days. 👺
The private message to any moderator should include:
04-12-2017 03:00 PM
mine took several hours. I did it at like 10pm and was completed when i woke up the next morning.
04-12-2017 02:59 PM
Actually it could be longer than 24 hours, depends on where the phone number is from and what type it is.
04-12-2017 02:33 PM
04-12-2017 02:07 PM
@collin1215 wrote:
If not, wait a bit until that happens. It should complete max 2hours
False. It can take up to 24 hours.
Who started this 2hr rumor nonsese?
MOST take under 2 hours but some take up to 24hr; or just hang in bad port due to missing or incorrect port information.
04-12-2017 02:02 PM - edited 04-12-2017 02:03 PM
@Samianauman usually once you get the text it means the port isn't stuck.
I think @MoreYummy has the most sensible first and easy thing to try: reboot your phone, @zmh1175. Give that a try and get someone to try calling you. If you still don't get the call, try popping your Chatr SIM back in. If you're still getting service, then yes indeed the port failed and you need to contact a moderator by private message for assistance. Please see the two links at the bottom of this reply for info on how to do so if you need to.
EDIT: sorry had tagged the wrong community member
04-12-2017 12:39 PM
04-12-2017 12:19 PM
Since you received the text message about port is complete. That means its on public mobile control now, it is probably stuck in the system.
Try to reboot your phone to see if incoming call is working, if not only MOD can fix it.
Please message one of the @Shazia_K
04-12-2017 12:03 PM
I did receive the message yesterday. and still no working for incoming calls
04-12-2017 12:01 PM
@zmh1175, it may be worthwhile to contact chatr and see if you can get an account number from them. Also, send a private message to a moderator so they can help you status the port and take any actions if things are stuck. Here is how to contact a moderator.
04-12-2017 11:59 AM - edited 04-13-2017 02:51 AM