Voicemail

[ksmith]

I just moved to Public from Fido.  When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #.  I entered my phone #.  Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

[stonechucker]

My q6 picked up my vu and call forwarding rules from the networks.  Didn’t have to setup my Fongo number separately!

[will13am]

This must be good old shamsung software at work, locking to a previous carrier and refusing to let go.  The various phones I use would all pick up the voice mail number from the network so that long pressing 1 dials voicemail.  So inconvenient.  

[computergeek541]

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@will13am wrote:

I am seeing double and hearing echoes.  

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@will13am

I'm seeing double now too.  There's also a duplicate thread. LOL

[ksmith]

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@computergeek541 wrote:

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@ksmith wrote:

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I am located in Barrie.  

My phone is also not receiving calls, going straight to voicemail.  I have the Canada-wide plan so I am not sure what the issue is.

@computergeek541 wrote:

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@ksmith wrote:

I just moved to Public from Fido.  When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #.  I entered my phone #.  Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

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Which city is your phone number from?  Public Mobile has a few different voicemail retrieval numbers.  The number that you were supposed to enter was not your phone number.  Once we know where you're located, someone here should be able t find the appropriate number for you account.  I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change.  For my Toronto-area phone number, the voicemail retrieval number is set to  +16475804001.

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Thank you 

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@RobertQcThe issue is that you were not supposed to type in your phone number after you held the 1 key down.  The correct number for a Barrie phone number is +16475804001.  Please use the steps that @RobertQc has provided.   After to changing to the vociemail retrieval number mentioned, you should not longer hear that error message.

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[computergeek541]

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@ksmith wrote:

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I am located in Barrie.  

My phone is also not receiving calls, going straight to voicemail.  I have the Canada-wide plan so I am not sure what the issue is.

@computergeek541 wrote:

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@ksmith wrote:

I just moved to Public from Fido.  When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #.  I entered my phone #.  Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

---

Which city is your phone number from?  Public Mobile has a few different voicemail retrieval numbers.  The number that you were supposed to enter was not your phone number.  Once we know where you're located, someone here should be able t find the appropriate number for you account.  I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change.  For my Toronto-area phone number, the voicemail retrieval number is set to  +16475804001.

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@RobertQcThe issue is that you were not supposed to type in your phone number after you held the 1 key down.  The correct number for a Barrie phone number is +16475804001.  Please use the steps that @RobertQc has provided.   After to changing to the vociemail retrieval number mentioned, you should not longer hear that error message.

[RobertQc · Accepted solution]

@computergeek541

Added it from one of the oracles, didn''t find any other ones

@imm1304 wrote:

please enter this number in your Call Settings >> Voicemail >>Setup:  +16475804001

https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Voicemail-Number/td-p/74436

[ksmith]

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I am located in Barrie.  

My phone is also not receiving calls, going straight to voicemail.  I have the Canada-wide plan so I am not sure what the issue is.

@computergeek541 wrote:

---

@ksmith wrote:

I just moved to Public from Fido.  When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #.  I entered my phone #.  Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

---

Which city is your phone number from?  Public Mobile has a few different voicemail retrieval numbers.  The number that you were supposed to enter was not your phone number.  Once we know where you're located, someone here should be able t find the appropriate number for you account.  I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change.  For my Toronto-area phone number, the voicemail retrieval number is set to  +16475804001.

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[computergeek541]

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@will13am wrote:

I am seeing double and hearing echoes.  

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LOL, I could swear that the bottom portions of @RobertQc message wasn't there before.  Was there an edit or did I just not see the number typed in?  Anyway, that number might not be the correct number for @ksmith, depending on where this customer is located.

[will13am]

I am seeing double and hearing echoes.  

[computergeek541]

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@ksmith wrote:

I just moved to Public from Fido.  When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #.  I entered my phone #.  Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

---

Which city is your phone number from?  Public Mobile has a few different voicemail retrieval numbers.  The number that you were supposed to enter was not your phone number.  Once we know where you're located, someone here should be able t find the appropriate number for you account.  I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change.  For my Toronto-area phone number, the voicemail retrieval number is set to  +16475804001.

[RobertQc]

@ksmith Welcome to public mobile

Press Phone.

Press the menu icon.

Press Voicemail settings.

Press Voicemail number.

Please enter this number in your Call Settings >> Voicemail >>Setup:  +16475804001

 You can also when you get to your own voicemail press the * key, then enter your password to access your menu, which is how you would normally access your voicemail by calling from an outside / landline