Update credit info

[Charley2]

Cannot update credit info. 

[Keldo]

We have the same problem. There is an error on the website. Contact support.

[will13am]

It worked for me.  I have a suspicion that to many failed attempts is causing credit card lock out.

[hTideGnow]

HI @will13am 

does this work?  I see another replied saying it didn't work 😞

what is the issue, why it so hard to update card info ?

[hTideGnow]

HI @Bertie7 did you try what suggested above?

also, it is not a good choice to use a phone number for user name, you might want to ask support agent to change it for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Bertie7]

i cannot update credit info

[will13am]

@Charley2 , used the app making sure that location permission is granted and that app cache is deleted before accessing the account. 

[hTideGnow]

hi  @Charley2 

wait an hour and try again using both browser and app

if you use browser, use  Incognito/private/secret mode. 

if you still cannot update card info, get a voucher from Shoppers drug mart and use *611 to load the voucher.  Or get the voucher online from recharge.com