Plan did not renew to promo 12gb plan - Already PMed

[User123]

As the title says, my promo plan has not activated at the planned renewal. I have PMed Mary M, but nothing has been done, I understand the demand right now but I don't want to risk loosing the promo plan.

[frogger72]

I sent my request to the support email on November 28th when I realized my plan had not changed earlier in the month and received a ticket number but nothing since then.

Hopefully I don't end up needing to buy additional data to tie me over until the next renewal.

[alvin_pm]

@Shazia_K I have the same problem and emailed PM couple weeks ago and never received any updates, can you please help?

[Rockdaddy22]

Thanks Shaz 🙂

[Shazia_K]

Hello @User123, 

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

@Rockdaddy22 promise fulfilled 🙂 can you reboot your phone? everything has been changed for you!

Thanks,

Shazia

[Rockdaddy22 · Accepted solution]

I promise you your eligible, please don't stress. It'll be a 2 second fix once they get to you.

[User123]

I at least just want to know if I will be officialy eligible for this plan since my PM hasnt been read for a few weeks now. I understand the service issues currently, and im grateful to have working service.

[Rockdaddy22]

They're extremely busy trying to fix service issues.

[User123]

Going to tag the moderator that I have PMed earlier last month, hoping this works.

@Mary_M

[Rockdaddy22]

Maybe send an email through contact us. The mods have been inundated with private messages. It might have gotten lost in the chaos.

[User123]

Just updating/bumping, messaged on the 9th of November and nothing happened. ( Message is still not read) @Mary_M

[NDesai]

You will need to wait for their reply. You shouldn't loose the promo since you requested the change before Nov 20 but system failed to do so. 

[User123]

Okay, I will wait at least I have service.

[McLaren]

I wouldn't worry.  It's clearly stated that as long as you initiated a plan change to the promo before Nov 20 you will get the promo on next renewal