Plan did NOT update

[YanivJS]

Had a 12 GB plan with province only calls and text, went for the Canada wide plan with 6 GB and international text, I have added the funds prior to renewal date, but plan did not update according to the website, any help?

[Shazia_K]

Hello @YanivJS, 

I'm sorry to hear about this, 

Can you please send me a private message with your Public Mobile phone number?

I will be glad to look into this for you. 

Thanks,

Shazia

[Chaos_Scorpio]

@YanivJSshould answer NDesai question... If the renewal hasnt happened yet then no worries. Wait for the renewal to happen and it should kick in. 

IF it has happened then a mod will have to look at it; but do you still have service? if yes it will be resoloved by a mod in the morning, if not then advise. 

Need more info to help you better. 

[Vickel]

As others suggested message a mod.
They are really quick to reply and resolve issues.

Good luck

[Shutdown]

He's saying he changed his plan for future date and it did not change on renewal. Instead it renewed the old plan.

[MoreYummy]

Did you set it to future dated?

Is the fund already drawn or still sitting in your account?

These will help solve it without a mod.

[Shutdown]

Need a mod to help you @Shazia_K. They will be off till tomorrow morning

[NDesai]

Are you not getting any service at the moment? When is your renewal date?