I was charged twice on February 02, 2024

[Simonxyzabc]

I was charged twice on posting date:  February 02 2024.  The transaction date was.  Februrary 01, 2024.  The amount charge twice as seen on my MasterCard is:  $12.32

Please look into this. 

p.s. I could send a picture of my CC statement but your service doesn't allow for attachments. 

regards,

Simon

[Simonxyzabc]

I only see one charge on my account at publicmobile but my CC statement show two charges:

01/02  Public Mobile.  $12.32

01/02. Public Mobile. $12.32

02/02 is the posting date and 01/02  is the transaction date. 

[hTideGnow]

HI @Simonxyzabc 

login to My Account and check the payment history, does it show 2 transactions?

or any money on your account's Available fund?

if still not clear where the money went, ask support agent to check.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437