Community

HahaHehe · ‎10-12-2022

I want to update my credit card info and create my account

your system is pain in the neck

Please help me set up my phone up and running

HahaHehe · ‎10-13-2022

thanks so much

BKNS27 · ‎10-12-2022

Can we get more detail to your question?
If you actived a SIM then you created an account. To change your CC information, you need to login to your account and change it in the Payment section.

softech · ‎10-12-2022

@HahaHehe if you don't have a My Account yet, possibly because you activated in store before, please open ticket with PM Support. You can create a ticket using "Forgot Login information" type of ticket to engage PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

dust2dust · ‎10-12-2022

Did you activate in a store before mid-July? If so then you need to click on the chatbot simon link below and find your way to submit a ticket.

If after then you will have created the account. Did you get a welcome email from here when you signed up?

computergeek541 · ‎10-12-2022

@HahaHehe wrote:
I want to update my credit card info and create my account
your system is pain in the neck
Please help me set up my phone up and running

Are you already a customer but never made a Self Serve account after activating previously at a retail location? If that is the case, you will need to ask a customer support agent for help. Please open a ticket through the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html