I Can`t login to my account

[OMW]

I have subscribed to 5G Canada US plan. I was able to create an account and I was able to login at the first time. The esim was installed successfully and my phone number was ported from Koodo successfully. I'm able to use Data using public mobile esim, put I'm not able to make or receive any calls. As I mentioned I created the account on publicmobile.ca and I logged in at the first time only, but now I'm getting "Forbidden A1 every time I try to login. Please let me know what should I do to be able to login and send/receive calls.

Thank you

[OMW]

I contacted support through the link that Phil_Adelphus gave me on this Community Forum and the issue got resolved.

[OMW]

Hi Phil_Adelphus, thank you so much for your reply. I sent the privet message and waiting for the reply.

[Phil_Adelphus · Accepted solution]

@OMW  Contact customer service by submitting a ticket at the chat icon bottom right of this page. If that doesn't work for you then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar next to the bell icon for Messages.