Help!

[Nicole80]

I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.

[ATHENS]

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@Nicole80 wrote:

I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help. I’m unable to send iMessages and text messages because of this.

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Maybe just try completely powering your phone off and wait a full minute before powering on again. Hope that works for you if not well you tried.

ALSO - go to your phones settings and click on messages and then make sure you have enabled iMessage .

[Nicole80]

Okay, thank you. Do you know what the turnaround time is to hear back from them?

[softech]

 @Nicole80 

it is not a porting problem, just you are affected by this:

PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Nicole80]

Yes, I can make and receive phone calls. It is just my text and iMessages that are not working.

[softech]

@Nicole80 

can you make outgoing calls? can you receive incoming calls?