04-18-2017 02:44 AM - edited 01-04-2022 01:40 PM
Hi,i did a factory reset on my S5 but i didn't take out my Sim card.Iam unable to get it get much further than the welcome page and no internet connection.Has anyone any idea's ?
Do i need to re-activate the sim card?
I signed into my a/c on my desktop and it shows my a/c is still active.
Solved! Go to Solution.
04-22-2017 12:42 AM
04-22-2017 12:31 AM - edited 04-22-2017 12:34 AM
Thanks sent to Samianauman,appreciate the support.
04-21-2017 06:29 AM
04-21-2017 01:39 AM - edited 04-21-2017 01:46 AM
First off,sorry it took so long to get back here and thanks for all the suggestions.
The answer was most certainly to connect to WiFi,but it wouldn't let me and it took so long to get back to the page i needed i wouldn't wish it on anyone.No matter how soft or hard i would touch the numerals they wouldn't activate,then i would get 7 or so of the # or letter i was tapping press the back button and lose the screen again.Then the cycle started again.
Once the wifi connection finally occured it went a little easier,personally i wouldn't recommend doing it without first reading up on it,just don't go at it blind like i did.
Again Many Thanks For All Input.
Just as a sidenote,my first attempt i gave up after over 3 hours without connecting went away and tried again the next day before getting connected.
04-18-2017 10:50 AM
Some android phones require you to login to the last account used with the phone, when you do a factory reset (doesn't matter if the sim is in or not when you factory reset). That should be the only reason it ever needs an internet connection on setup (if it isn't asking for that, you should be able to skip past just about all the setup steps to get to the main homescreen). If it *is* asking for a login, yeah, try the wifi option.
04-18-2017 09:03 AM - edited 04-18-2017 10:32 AM
04-18-2017 03:31 AM
Thanks for that info i will try it out tomorrow and let you know.
04-18-2017 03:06 AM
04-18-2017 02:53 AM
No, the sim card doesn't need to be reactivated. In fact, you can only activate a sim card once.
Sometimes on Android phones, the setup process may be trying to connect to the internet, although I'm uncertain to what the phone is actually doing during that process. I have seen Android-based phones get stuck for a few minutes at the setup screens before it allows the user to get to the home screen, especially if there is no intenret connection set up. I would try powering down your phone and removing your sim card. After that, turn your phone back up and try setting up your Google account and get past the setup process by using a wi-fi connection.