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Esim activated on wrong phone

Ankitsood
Great Neighbour / Super Voisin

 

Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.

Now I can’t purchase another esim because that can only be done via app which I can’t download. And I can’t transfer the esim from that phone to mine.

feeling a bit lost now.

 

7 REPLIES 7

fixin1
Deputy Mayor / Adjoint au Maire

@Ankitsood - Use “Install later”

 it should send you an email.

EDIT: Look here at hTideGnow’s post here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-eSIM-can-t-get-app/td-p/1052337 

IMG_7318.jpeg

Ankitsood
Great Neighbour / Super Voisin

I get to this screen and it has’t send me an email qr code yet.

IMG_6860.png

fixin1
Deputy Mayor / Adjoint au Maire

@Ankitsood - Do this:

It will popup with this:

IMG_7317.jpg

On the other device, click on "Don't Allow"

Then find the email and scan it in the cellular settings or in Camera App on your device you want it to be on

IMG_7314.PNG

Then click on Allow.

It is also free / waived fee since you are an eSIM subscriber

If it fails, please contact CS_Agent:

Submit a ticket via Chatbot:

fixin1_0-1715131773742.png

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Ankitsood
Great Neighbour / Super Voisin

but then i get this message when i try buying again on that device.

IMG_6859.png

Ankitsood
Great Neighbour / Super Voisin

Because the country is india and changing country store is complicated. I have to use up all app store balance and bring it to exact 0.

fixin1
Deputy Mayor / Adjoint au Maire

@Ankitsood - Buy another eSIM on that phone, then cancel the request and find the eSIM email and install it on your phone.

If you need help, please contact CS_Agent:

Submit a ticket via Chatbot:

fixin1_0-1715130660384.png

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

HALIMACS
Mayor / Maire

Why didn't the original device allow the app to download?

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