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Dropped calls constantly

Mar20
Great Neighbour / Super Voisin

Anyone else experienced constant dropped calls? Every single phone call I make gets dropped. 

3 REPLIES 3

smurfit
Great Citizen / Super Citoyen

Seems to be alot of us with dropped calls lately. Signal reception doesn't seem to be the problem. In the middle of a sentence, it's like some ghosty gobblin just pulls your plug. There is no static or hints that it is gonna drop, it just ends the call as if you press "hang up".

There is an Android app I have found called NetworkSurvey that can log all cell tower event data and saves detailed CDR (call data records) to CSV files. The link is at the bottom. It will be interesting to see what is actually happening when the call drops. Like is it always the same tower ID or different ones.

https://www.networksurvey.app/ 

yack
Great Citizen / Super Citoyen

reset your network, if still not solved, try using another phone to see 

Sansan
Mayor / Maire

@Mar20 You could check if there is any outages in your area.

Can you put your phone to 3G?

Maybe reboot your phone.  If still the same use the chatbot to submit a ticket to refresh your account. Type customer service. 

https://www.publicmobile.ca/en/on/coverage

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