Hi all,
I wanted to take advantage of the Freedom Mobile Customer Switch-Over deal, so I ordered a SIM, and activated it when it arrived. I followed all the instructions choosing the 6gb data option, porting my number from Freedom, and it mentioned my total for 90 days came to $120 as promised - I went ahead and payed this and also setup autopay. Once my account was activated and all, I logged in to see it mentioned my account was suspended, and I needed to pay $60 with my account showing an available balance of $120 - weird, but I went ahead and payed this thinking it would just deduct from the balance, but no, it charged my credit card. I now payed $186 for a plan that I was supposed to only pay $120 for. This morning I got an email saying my account is good to go and all and that my plan is the $120 one that was promised to me, but this email does not reflect my account as my account says my next payment is $186 in September. I have contacted the support email and a mod but I'm waiting for a reply. Does anyone know what else I should do in this situation?
Cheers
