Account suspended - autopay with late balance

[thomask]

My sister in law who I converted over to PM a couple months ago had to wait until mid day today to put funds on her account.

i guess in the processing last night it marked it as suspended, and when I go in to deactivate, it only gives an option of using a voucher, or a credit card not an existing balance.

how long does she need to wait for it to reactivity as she is currently on the road and in need of it today.

[thomask]

Current status.

while I shouldn't have had to do this, I somehow managed to add $2 (costing me $2.26) to the account via "reactivate by adding specific amount on credit card) to trigger the system to find the $42 that was actually in the system.

and yes, I waited until just now in case the overnight "batching" or whatever would catch it.

While it works now, there really should be a "reactivate using existing balance" option.

[thomask]

Still no difference.  Still suspended.

Voucher added (at retail) at 2pm est approximately.  It shouldn't take this long to re-activate.

I've tried changing the plan, reactivating the plan, adding more $$ to the plan (that didnt work) and nothing has forced it to re-activate.

[thomask]

Suspended.

plan is provincial talk and global texting for $37.

balance is $42.

will have her reboot the phone.

[Luddite]

Have her reboot the phone.

No joy? Login to her account and check what's happening. In particular: is Status Acive or Suspended? Are there Available Funds?

[Samianauman]

Once you add voucher to pm and enough fund you can just reactivate right away there s no wait time.

Let's say my account is suspended and i top up 120 dollars worth of voucher next week its will get activate next week automatically.
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[thomask]

Yes, I know that.  I'm talking about HOW LONG to reactivate once a voucher has been applied.  My sister in law struggles with the system here, and I guess didn't "follow the steps" to reactivate.  Just adding the value of the voucher at the retail location(I think that's how she did it...). 

[Samianauman]

once your account past due then you have 90 days to reactivate.if you top up in those 90 days then you won't lose your plan and number.