You can always use self-serving account through web browser. And while in your account you can update your PIN!
But if you forgot your email/password then only agent can help you IF password reset does not work for you properly.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking Here
Watch for envelope in top right corner. It will show Number of unread emails.
