Hello everybody,
I've been a PM customer since November 2016, and I still have that original SIM card, and everything worked perfectly fine with my previous phones Xiaomi Mi5, and Xiaomi Mi8 - 4G worked fine.
I recently got a new phone Xiaomi Redmi Note 13 Pro+, China version, which should, by all specs, work with PM on 5G band n78 (3500) and 4G band B5 (850). I also switched from my grandfathered 3G plan to a new 5G plan with PM. However, 5G connection is non-existent on the phone, and 4G is extremely limited. Most of the time I am on 3G, which is stable, according to "Network Cell Info" app. Calls and texts work perfectly fine, the signal is always there, and calls don't drop, it's the data transfer speeds that I am concerned about (3G speeds with rare switches to 4G), and the complete lack of 5G.
"Preferred Network Type" in phone settings display 5G, LTE, 3G and 3G with 5G selected, so the phone supports it. However, when I go to "Select mobile network", and deselect "auto", I get a list of PM, Bell, Rogers, Freedom - all of them with 3G/4G options. None of them have 5G, although all of them should support n78 band (except for Freedom).
Is it possible that I need to get a new SIM card? I read that it shouldn't matter, but maybe 2016 cards are outdated and don't support 5G?
Is it also possible that I simply won't get a 5G signal because of the area I reside in? However, by looking at the coverage map https://www.publicmobile.ca/en/on/coverage I am located right in the middle of 5G zone (just a little north of North York in GTA, Ontario). So I am a little puzzled here.
Unfortunately, I don't have access to another 5G-enabled phone, to switch SIM cards and test. What else can I try to troubleshoot? Except for buying a new phone ))
Thank you in advance!
