Community

credit card validation failed

 I am trying to update my payment information. After I input all the required date, then, I was told  that the credit card validation failed. Actually, the card I am going to use is debit visa card,  not a credit card. How can I help the system under...

mystery paymeny

hi, my credit cards shows I made a payment of 28.23 to you on Dec 17th but when I did an payment history inquiry it is not there also what is this payment for? please help

Re: Unable to get Trend of Data Usage History

so my usage breakdown page should have something other than this?  

Physical SIM not working after using eSIM abroad

I used a few eSIMs while travelling recently and when I returned to Canada, my physical SIM isn't working. I believe I may have accidentally “deleted” my primary, as I have no SIMs associated to a Primary on my iPhone. It says “No SIM”, but I believe...

Wrong info entered

While trying to set up my new account with public mobile, I accidentally put in the wrong account number from my previous provider and now I cannot transfer my number. Please help

Esim

I recently installed the public mobile esim and authorized my previous carrier to send my phone number to public mobile.  I took my old Sim card out before I got public mobile authorization to accept my number.  Now my texting does not work.  Help!!!

Holiday give away….

I got a gift every year….  2gb data or 1000 long distance minutes that never expire…. This year I got nothing…. Why?

SMS Showing Temporary Number After Number Transfer

I transferred my number by following the provided steps, and it initially appeared to work. When I make phone calls, my transferred number displays correctly. However, when I send text messages, the temporary number I selected during registration app...

Unable to install eSIM in my new Samsung phone

Hi, I just purchased a Samsung device and am switching from an iPhone. I am unable to proceed with the setup of my Samsung phone without connecting to a mobile network. I have an eSIM in my iPhone, hence proceeded to purchase an eSIM from my public m...

Don't have the phone number there sending my code to

Got a new phone and when I try and log in it says number not valid but I use it everyday but when I try to sign in it's a number I no longer have so can't get the code and I need to log into my account to be Abel to pay my bills and check my data 

Hello! Help needed

I just signed up for new service as a new customer and nothing works.I purchase the service with eSIM and trying to transfer my number from Fizz but nothing works and tried to send a msg to CS_Agent but the system keeps telling me that I a;ready reac...

I cant login to my public mobile account

Folks, even though I have an active line I can't log into my account. Need help asap. 

used-up Subscribed 60GB plan and **Reduced Service NOT Working**

I've reached my Subscription Data Plan (US-CAN-MEX) 60GB --- My Internet Data does NOT work at all.PLEASE HELP ONLY services available are for Voice and SMS. I am not sure how to fix and there are no current information I can find any COMMUNITY SUPPO...

Number

Is the number 306-xxx-xxxx currently available? Sasktel say they gave it back to Public Mobile when it was canceled.Edit by Dunkman: removed personal information

Stolen Phone SIM Nightmare

Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it w...

Can I add my iPad air 4 to my existing public mobile account?

Using reward points for paying my bill

How do I use my reward points for my automatic set up bill payment?

Past Invoices

How do I get invoices from father back than 9 months? It’s for my taxes. 

Signing up

Hello I would like to sign up with your service for the $50 package with 150gigs… currently I am with bell but I would like to keep my bell number and have it transferred over to public mobile so I wanted to know the procedure and what I need to do a...

Payment method not accepting

Payment method declined? Want to know why! All the card info was provided accurately!!

NO CALLS IN THE US

US Roaming not working. I recently signed up for the CAD, US, MEX plan. Now in the US. Had to manually select the service provider, automatic didn't work. Cycled between the 3 providers; at & t, Verizon and T-Mobile. NONE of them allow you to make ca...

Payment

I am still unable to sign in to my account to update my payment information. I have spent close to 6 hours speaking with various reps and still nowhere. I have a list of close to 50 different 5 digit codes that were sent to me, none of which allow me...

New credit card

I updated my payment method how long before my account is paid so I can have service

Roaming

Phone cannot dial out or receive calls after crossing into the U.S.I have a Canada/US/Mexico plan, so that is not the issue.  Have tried powering down the phone.  Have tried putting it in airplane mode temporarily.  Have tried manually connecting to ...

How do I get my phone to work in Mexico

Your esim could not be installed

I paid and then my esim wouldn't install to my phone. I went to transfer my old number and the temp number and my old number wouldn't connect. It has been three days and I cannot contact anyone. Please help. I have a pixel 9@CS_Agent 

unregistered SIM

I recently bought a new SIM card as I thought my old one was bad.  I switched phones yesterday, and when entering the new SIM I receive message SIM 1 not allowed error message, as well as Unregistered SIM.  I have registered the new SIM on My Account...

Sending messages

Hi,I just subscribed yesterday and I can’t respond to a few of my contacts through text message or calling. I can receive their message but my messages won’t deliver. What is the issue?