problem in registering account

[jitgill74]

i want to top up my account but when i go to my account section and try to create an account by putting my tel no. into it , it says account already exists, what should i do?

[Mary_M]

Good morning @jitgill74,

thank you for reaching out to us regarding your self-serve account ! If you require any assistance, please send us a private message (I could not locate any messages), we'll be more than happy to help.

Respectfully,

Mary

[LEGO]

@jitgill74 Your account was created when you activated your SIM card! Remember setting up your email, password, security question and PIN? That was it!
Did you activate SIM card yourself or it was done at the store?

If you don’t remember any of mentioned above, then send a private message to a Moderator_Team, they will help you.

Here is the link: click here

In your message, please provide your name, Public Mobile cell number, and PIN. 

Good luck!