Today I decided to take advantage of a public mobile deal and sign up with their services. I got an esim (my iphone supports it). Paid. Followed all the prompts about number transfer from my old provider (chatr) to public mobile. It was successful.
Then I get an error message saying "Unable to Activate eSIM. your eSIM could not be activated. Contact Public Mobile for assistance". I tried activating the eSIM a few more times with the QR code, got another error saying the same thing.
I began to search for a number to call public mobile. This is when I found out that public mobile deals with their customers' issues by chatbot and forum questions. Now I understood what the catch was with the low price and knew I was in no way up for this.
Yes, this is on me for not checking in advance.
I decided to forget about public mobile and revert to my old provider chatr. I called them, saying I want to reverse the number transfer and stick to their services. They told me I have to get a new physical SIM and my number should be activated. This is not what the rep at the store said. She told me if I want immediate phone service and data, to get a new SIM and open a new account with them, then later contact PM to port my number that is now theirs, back to chatr.
I try to transfer my number that is now with PM to my new chatr account (which is an active serviced account), says "Phone number not eligible for port."
This is all so disappointing and I've learned my lesson full force.
I really hoped to keep my phone number, which I hope I can still do???
My point is:
- I don't want to stick with PM
- I want to get my number, that is now with PM, back to me with my new chatr account.
How do I do this?
Thanks.
