Roaming data not working

[jameschambers]

I've set my APN parameters to what is recommended for my phone in this forum.

I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text +  250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.

Please someone help me! 

[MoreYummy]

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@jameschambers wrote:

SOLVED!! several layers of settings caused the problem. Data roaming was off, the APN settings needed to be changed and my personal favorite, 'my partner turned the general mobile data setting to off' which disabled me from changing the APN which disabled me from turning on the roaming data setting!

Thank you so much everyone. I love you.

Now back to the vacation I can't afford (which is why I have public mobile!)

BLESS ALL OF YOU

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Time to have fun roaming around!  

[Mary_M]

glad to hear that you figured it out! Have fun 🙂 @jameschambers

[jameschambers]

SOLVED!! several layers of settings caused the problem. Data roaming was off, the APN settings needed to be changed and my personal favorite, 'my partner turned the general mobile data setting to off' which disabled me from changing the APN which disabled me from turning on the roaming data setting!

Thank you so much everyone. I love you.

Now back to the vacation I can't afford (which is why I have public mobile!)

BLESS ALL OF YOU

[MoreYummy]

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@jameschambers wrote:

I've made calls and sent and recieved texts

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If you can make calls, but not data,   it is most likely due to roaming setting on your phone then.

[will13am]

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@jameschambers wrote:

Yes! Thank you! I see the setting but I can't turn it on.

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Does this describe what you are seeing?

https://support.bell.ca/mobility/smartphones_and_mobile_internet/samsung-galaxy-note-8.how_to_turn_d...

[Anonymous · Accepted solution]

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@jameschambers wrote:

I've made calls and sent and recieved texts

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Alright good.

There might be an overall setting that blocks you from roaming to begin with as well.

[jameschambers]

I've made calls and sent and recieved texts

[Anonymous]

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@jameschambers wrote:

Yes! Thank you! I see the setting but I can't turn it on.

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Did you get a text from Public Mobile welcoming you to the states?

If not then you probably need to manually scan for and connect to either AT&T or T-Mobile.

[jameschambers]

Yes! Thank you! I see the setting but I can't turn it on.

[Anonymous]

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@will13am wrote:

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@Anonymous wrote:

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@jameschambers wrote:

I've set my APN parameters to what is recommended for my phone in this forum.

I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text +  250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.

Please someone help me! 

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Are you sure about the make calls?

Can you receive calls?

Can you send texts?

Is the add-on showing in lower part of your overview page?

Do you still have the $20 in your Available Funds?

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Can't make calls successfully if the add-on purchase was not completed. 

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I agree. That's why I wanted to verify.

[will13am]

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@Anonymous wrote:

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@jameschambers wrote:

I've set my APN parameters to what is recommended for my phone in this forum.

I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text +  250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.

Please someone help me! 

---

Are you sure about the make calls?

Can you receive calls?

Can you send texts?

Is the add-on showing in lower part of your overview page?

Do you still have the $20 in your Available Funds?

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Can't make calls successfully if the add-on purchase was not completed. 

[Metal1967]

@jameschambers 

Does your phone possibly have a seperate setting for data roaming that needsto be turned on?

[will13am]

@jameschambers, have you enabled roaming data on your phone?  Search this function from the settings menu. 

[Anonymous]

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@jameschambers wrote:

I've set my APN parameters to what is recommended for my phone in this forum.

I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text +  250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.

Please someone help me! 

---

Are you sure about the make calls?

Can you receive calls?

Can you send texts?

Is the add-on showing in lower part of your overview page?

Do you still have the $20 in your Available Funds?