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Require SIM Network PUK from Moderator

a_n_chan
Great Neighbour / Super Voisin

My account was activated 2 days ago but my SIM is locked and need the Network PUK. Several private messages have been sent to @CS_Agent but no response. Anything else I can do to get a response? Thanks!

4 REPLIES 4

a_n_chan
Great Neighbour / Super Voisin

I bought the new SIM 2 days ago. Should I buy another one again? I will if I have to in order to get it to work. Will Public reimburse for one of the SIMs? I still have my receipt.

mimmo
Retired Oracle / Oracle Retraité

@a_n_chan @Could you buy a sim card and do a sim change.

a_n_chan
Great Neighbour / Super Voisin

Thanks...It's the Public SIM that is locked. I will just have to wait for a response but a very poor experience with Public 😞

mimmo
Retired Oracle / Oracle Retraité

Mid reply time is currently 48 hours.  Nothing you can do but wait.   Do not send any more messages you reset your spot I the queue

 

Are you saying your sim is locked  or that your phone is locked?  If the second your orriginal provider has to give you the phone unlock code.  

 

Have you tried the sim in a Telus/ Koodo or other unlocked phone?

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