Moderators, Pls Help. Ordered new SIM 14 Days ago, not yet received it. Need my cell so bad.

[tony7711]

Dear Moderators

I lost my SIM when I traveled in Asia by switching SIMs. Ordered new SIM replacement 14 Days ago, not yet received it. Need my cell so bad. Waiting for parcel and look up the mail box everyday. 😞

my ORDER # 141500; Could you pls track my order, and message me the tracking number?  

If you did not ship it, could you pls let me know and refund me; I'd rather buy it in London Drug.

Many thanks for your help

[paulie]

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@tony7711 wrote:

Dear Moderators

I lost my SIM when I traveled in Asia by switching SIMs. Ordered new SIM replacement 14 Days ago, not yet received it. Need my cell so bad. Waiting for parcel and look up the mail box everyday. 😞

my ORDER # 141500; Could you pls track my order, and message me the tracking number?  

If you did not ship it, could you pls let me know and refund me; I'd rather buy it in London Drug.

Many thanks for your help

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If you are in Markham area... PM me.. I can give you a spare sim or sell you one until you get the issue resoveld.

[Shiniestknight]

If it truly has been that long since you've ordered it, and you need your phone, just go to a store and buy a sim card. The moderators should most likely be able to refund you after the fact.

[popping]

@tony7711

PM sends SIM card by regular mail in an envelope without tracking.

If you have not received it after 14 days.  You can treat it is lost.

Moderators may be able to send you another SIM card. It may be faster to buy one from WM, LD or WOW and get Moderators to give your $10 credit to your account.

Click the following link to send a private message to Community Moderators ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tony7711]

Many thanks for your help. 

[computergeek541]

You'll need to send a private message to Moderator_Team .  It's quite possible that moderators don't read every single message thread in these forums.  Sending that private message is also necessary to verify your personal information.