Loyalty bonus 30gb

[paddy5676]

How do I use subject instead of my 2g one time data bonus?

Thanks 

[computergeek541]

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@paddy5676 wrote:

It automatically reduced my non-expiring data instead of the loyalty bonus data.  That's why I ask the community if something could be done to reverse the situation.

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This will need to be discussed with a customer support agent.  Please open a ticket using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[paddy5676]

It automatically reduced my non-expiring data instead of the loyalty bonus data.  That's why I ask the community if something could be done to reverse the situation.

Thank you for your help.

[paddy5676]

but that was not what happened.  The system deducted my non-expiring data instead of the loyalty bonus data.

How do I reverse the situation?

Thanks.

[HALIMACS]

@paddy5676 

Your bonus data which expires, should be used immediately following your cycle plan data.

AFTER the bonus data is consumed, any non-expiring data available which was added to the account will then be drawn upon.

[computergeek541]

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@paddy5676 wrote:

How do I use subject instead of my 2g one time data bonus?

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It's automatic.