05-12-2017 05:07 PM - edited 01-05-2022 02:04 AM
Hi community, I have a question.
I'm plannign to be out of country for a few months and will not be using my PM number/plan.
If I let my plan go to the "suspended" state for 90 days due to non-payment
(as explained in numerous topics here),
will call forwarding still be operational in this suspended state?
(I'm planning to forward to a voip number).
Thank you in advance for clarifications.
05-13-2017 11:44 AM
@will13am wrote:
@srlawren wrote:@MVP excellent question! My assumption is that the forwarding would stop as soon as the account goes into suspended status. But, to check my assumption, I'm tagging community moderator @Shazia_K to hopefully clarify.
Forwarding minutes count, pretty much same treatment as making a call. Try forwarding to a long distance number and you will see the effects.
Thank you, @@will13am and @srlawren ! On the second thought I must agree with @will13am, logically thinking, when the phone number is suspended, forwarding should be suspended too. Though I'll wait for a clarification from our respectable mods, @Shazia_K.
05-12-2017 05:10 PM - edited 05-12-2017 05:17 PM
@srlawren wrote:@MVP excellent question! My assumption is that the forwarding would stop as soon as the account goes into suspended status. But, to check my assumption, I'm tagging community moderator @Shazia_K to hopefully clarify.
Forwarding minutes count, pretty much same treatment as making a call. Try forwarding to a long distance number and you will see the effects.
05-12-2017 05:09 PM
No, all aspects of the service is suspended. Once you don't have the calling function, the forwarding won't work. You are going to have to keep the service active if you want to receive calls on the number even if through call forwarding.
05-12-2017 05:09 PM
@MVP excellent question! My assumption is that the forwarding would stop as soon as the account goes into suspended status. But, to check my assumption, I'm tagging community moderator @Shazia_K to hopefully clarify.