Didn't get rewards

[Nick_II]

I don't think I got $5 loyalty reward on last pay cycle. Payment history does not seem to display when I check my account due to technical issue with the site.

I'm on the $25 dollar plan.

My last payment was $20 and I had a $6 balance when I made the payment.

So my current balance should be $6 but it's $1. 

I wanted to open a ticket and clicked on the link provided by the bot but got a 404 error. I was logged in.

[Nick_II]

Thanks I will try that.

[JRod · Accepted solution]

@Nick_II 

Hello! I would suggest clearing the browser data, trying in an incognito window, another browser, or clearing cache and trying on the app to see if any of these will allow you to login to check your payment history and the rewards history.

If you find any discrepancies or have any questions feel free to reach out to support.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).