Data has stopped working--DISREGARD AT THIS TIME.

[Garry]

-Have 2 lines and 2 phones.

-LG G5/Moto G Play

-LG G5 line has no data today. Calls and text work.

-Been with PM since November without any issues on either line.

-Moto line works fine. (LTE works)

-Restarted LG G5 numerous times and removed and re-inserted SIM. No better

(Yes data is on and airplane mode is off with lots of data still available on plan)

The line with issue is #905 xxx xxxx

Please look into this and advise.

Thanks,

Garry.

@Mary_M

fwiw.....I do have a spare new sim card available if nec.

[Garry]

Thanks Mimmo. Great idea. I'll definately try the swap if symtoms reoccur. 🙂

[mimmo]

Hi Gary, Hve you tried swapping sims between the phones.  this will  help determine if ts  a phone issue vs an accout issue.

also do you have a data limit (its in data montoring settings) set on your phone, there is a setting that will turn off data once you reach a certain amount.

what does your account data say ??? used vs ??? available?

[Garry]

UPDATE:

Data has just started working for whatever reason. Please disregard at this time.

I will update this thread if situation reoccurs.

Cheers,