Data does not work, Voice and Text work

[lukie]

So I registered on this plan but for some reason Data doesn't seem to work both in my res and outside around different areas in Vaughan. For over a day now it does not work. I have the G3 and it worked fine on Koodo. I registered on the 12GB plan. Any ideas?

[srlawren]

@lukie please see @McLaren's reply.  Unfortunately, many LG G3/G4 seem to require a factory reset after changing carriers.  Please be sure to back up anything that you dont' already have backedup or synced to cloud services first.

[Cypm]

what kind of phone do you have if you have android phone here is setting , if data no work most likely you need to set apn in right form otherwise it won't work. try to delete the old apn setting and add new one. do exactly what it said here it will be fine 

this is for andriod phone for set up apn

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

[McLaren]

Try resetting your network settings, if that fails try a factory reset and reinsert the sim card

[Grant_J]

Ok, it worked on Koodo (same network), you have the right APN settings, and it's been rebooted. I can't think of any other basic troubleshooting so we'll probably have to contact a moderator. They operate in Ontario so I believe they'll be back by 9AM EST. @Shazia_K

[lukie]

Yes

[Grant_J]

Have you restarted your phone since you changed the settings? 

[lukie]

Did that and still no data. 

[Grant_J]

Have you changed your APN settings? If not, here's a page with all the info you should need:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartph...