Created a account for our son and now he lost his phone. Can't remember his email address to sign in

[esjliv]

@ColinW  -

If account has been in nonpay/suspended status for over 90 days, than the account, phone number and access to self serve is closed/canceled.

What happens when you call his number? Any chance someone picks up to recover the phone?

If you never registered for an account for your son, you can do that here: https://selfserve.publicmobile.ca/self-registration/

If you have registered before, and the account is active (or current within 90 days) then contact Customer Support Agents to get access to his account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

CSA contact methods also found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

I take it you didn't have autofill set up. If you called him or he called you, you can at least use the phone number and go through channels to try and access the account 

[Yummy · Accepted solution]

Does he remember phone number at least?

You will have to contact agent and explain situation. If he is minor agent might be able to help you.

Send a private message to the CSA - agent by clicking Here

Did he write IMEI somewhere. You should report phone as lost/stolen so it gets blacklisted and unusable to whoever finds it (or stole it).