How long has your phone been disactivated? if more than 90 days then you need a new sim and will need to create a new account.
if <90 days ad you you have tried the reset password then
You need to send the moderators a private message
To send a private message to the Moderator_Team click here
In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
