Can’t log into my account

[Silver_is350]

I have ported my number over to PM but now I can’t log into my account.

[Silver_is350]

I was first able to make a call but the data didn’t work.  Now nothing is working I can’t even make a call.  I see that I made the payment and can see the transaction on my credit card before I ported the number over but never received any emails for the payment.

i can’t submit a ticket either. 
how can I directly msg “cs_agent”

[Rastin]

When you make a call does your number show up on there end?

Sounds like you are going to need to put in a ticket. Use the chat bot on the bottom right looks like a text bubble. I believe you put in customers service or just Fallow the steps till it let you open one.

[Silver_is350]

I did that and it doesn’t work.  Doesn’t work on the app either. Also my data is not working and I’ve changed the APN settings and checked everything else.

[Rastin]

Is your phone working?

Try clearing your cache or private mode in your browser.

You could

[Silver_is350]

Yes I’m getting a (Forbidden A1) error.

[Rastin]

Are you getting any errors.  Need a little info about what you have done so far