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ttchuah · 09-10-2022

I am unable to make any outgoing calls. - I used up the last of my 100 minutes of my phone plan today.- I have a 500-minute Canada-wide long distance add-on, which I purchased a couple of months ago. I have 261 minutes left. - I'm still unable to mak...

ttchuah · 10-29-2021

Hello!I've currently run out of minutes on my plan. So I'm trying to use Self Serve to purchase the 500 Canadian minutes add-on.Yesterday I tried this:>> went to My Plan & Add-Ons>> clicked the My Add-Ons button>> added the 500 min Canada-Wide Long D...

ttchuah · 07-30-2021

Hello. I'm trying to port my number from Koodo to Public Mobile. I am unable to activate my Public Mobile SIM card.On the Payment step, when I click the "Activate SIM Card" button, the activation process begins but then I encounter this message. ===O...

ttchuah · 10-06-2018

Hi there, when I use the "forgot my password" option for the online self-serve portal, I get the following message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Ultimately I want to cancel my account. I've already ported my number over to Fido....

ttchuah · 09-11-2022

Incognito mode worked. Giving the accepted answer to softech since he replied first. Thank you!

ttchuah · 09-11-2022

This worked. Thanks!

ttchuah · 09-10-2022

Thanks for the super quick reply! Didn't quite work unfortunately.

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Ran out of minutes. I have a Canada-wide long distance add-on. I still cannot make any calls.

How to purchase a 500 Canadian-minutes add-on?

Unable to activate account

Unable to retrieve password for self-serve account

Re: Ran out of minutes. I have a Canada-wide long distance add-on. I still cannot make any calls.

Re: Ran out of minutes. I have a Canada-wide long distance add-on. I still cannot make any calls.

Re: Ran out of minutes. I have a Canada-wide long distance add-on. I still cannot make any calls.