To my knowledge, you can’t do this. A moderator may be able to do this from their end (maybe @CS_Agent can confirm), but as far as I know, they’ll always be able to leave a message after you block them.
In this case, a moderator may be able to update your SIM card if you send them a message ( @CS_Agent ), but if this isn’t possible you’ll have to “start from scratch” and sign up again with a new phone number.
Currently the only way to speak to someone via voice would be to visit one of the PM kiosks. https://www.publicmobile.ca/en/store-locator All of the support is online, and therefore there is no call centres.
This can be done through your self-serve account. Login through the website, then under “My Profile”, choose “Change SIM Card” From there, you can enter your new SIM card number. Please note that it may not work instantly, and you may have to resta...
