@Mhai You should be able to get into your account via 2FA email instead of text. If this works, then don't need to contact customer service agent and save some time. When you try to login, do you see the link: I didn't receive code. Click on that ...
@MeAgain What specific issues are you having? Customer service agents usually take 1-2 hours to respond. The website is finicky at times. Try to clear cache first, incognito mode or a different web browser. Or even try a different device or the PM...
@Thom_chan You will need to contact customer service agent. Send a ticket via the chatbot to customer service agent (CSA) via link: https://widget.telus.tiia.ai/publicmobile/publicmobile.htmlIf that does not work, Send a private message to CSA throug...
@planetpat Your PM plan should not be working in Mexico, except for receiving texts. Interestingly, you can receive calls. Don't worry about being charged extra. If you need to, you can answer calls. PM is prepaid so no surprise charges. Without th...
@Mininin222 That is one major drawback for PM service. Lack of international roaming (besides USA and Mexico). Some customers will forward their phone calls to Voip service like Fongo or Textnow. Others will keep the phone (even an older phone with...