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JoeyJoeJoeShab

Some history:was on a 4G plan (old phone, old SIM) for years recently changed to a 5G plan, unsuccessfully tried the new "5G" SIM (phone couldn't make calls or access data) - i figured my old phone didn’t support 5G and/or Public didn’t support it an...

JoeyJoeJoeShab

My phone can no longer connect to the Public Mobile network, voice or data.I opened a ticket this morning, haven't heard back yet - am hoping they just need to reset my account on their end, or something like that. While I wait for them, thought I'd...

JoeyJoeJoeShab

Thanks for the responses, much appreciated. Guess I'm wondering a little bit why they sent me a new SIM, but I assume they just do that (?).

JoeyJoeJoeShab

Thanks for the help here - turned out my SIM did work on another phone, so I went ahead & got a new phone (mine was a Samsung Note 8 running Android 9, kind of ancient, but had been working fine til Saturday).

JoeyJoeJoeShab

Ah, yeah, should've mentioned that my account is fully paid up & is in good standing - at least as far as I can tell from my account page.

JoeyJoeJoeShab

Not yet, I don't have another one handy to try that with.

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New phone, old SIM - any benefit to switching to new SIM?

No longer able to connect to network (voice or data)

Re: New phone, old SIM - any benefit to switching to new SIM?

Re: No longer able to connect to network (voice or data)

Re: No longer able to connect to network (voice or data)

Re: No longer able to connect to network (voice or data)