Thank you. What is the expected turn around time from a CS agent on this? We are completely stuck between unable to use PM, even login to her own PM account (without 2FA texts coming through), nor leave to another provider for the same reason.
My wife just switched to Public today and cannot receive text message. She cannot follow the above instructions to open a ticket via the Chatbot because she needs to login. However, to login she needs to receive a text message for the 2FA and she can...