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An unwritten policy: Customers reserve the right to change providers without advance notice!

I don't want points.  I want a discount that lowers my monthly bill immediately.  This is a bad decision.  Please reverse it, or I will be going to the CCTS, and if that does not work, I will be leaving, along with three members of my family.  Yes, y...

Yes, they can change their Rewards Program, but we can change our service provider!

Yes, they can change their Rewards Program, but we can change our service provider!